Have questions?

See answers to frequently asked questions below.

Still have questions? Give us a call and we will be glad to help!

Office and Financial Policies

How do I schedule an appointment?

Please call our office at 817-510-6400 and we will be happy to help you schedule an appointment.

What if I need to cancel or reschedule my child’s appointment?

We understand that unforeseen situations may arise that are out of your control. If you need to reschedule or cancel an appointment, please call us at least 24 hours in advance of your appointment and we will do our best to accommodate your situation. A $50 fee may be assessed if your child’s appointment is missed, canceled or rescheduled without 24-hour notice. If your child misses, cancels or reschedules 2 or more appointments without 24-hour notice, we reserve the right to not schedule any subsequent appointments.

What payment options do you offer?

Payment is required at the time services are rendered. We accept cash, all major credit cards, debit cards and CareCredit.

As a courtesy, we will file your primary insurance claims for you. You will be responsible for the remaining balance not covered by your insurance company, including all fees considered above your company’s usual and customary fee schedule.

What insurance plans do you accept?

In order to help you save money on your child’s dental care, we accept most major PPO insurance plans. Our office will be happy to assist you with any questions about whether we accept your particular plan.

Please be sure to bring your child’s insurance card when you visit our office.

Do you accept CareCredit payments?

Yes, we are pleased to accept CareCredit, a medical credit card that can be used for dental health expenses. For more information, please ask our staff or visit the CareCredit website at www.CareCredit.com.


My regular dentist also treats children. Why should I bring my child to a Board-certified pediatric dentist?

Board-certified pediatric dentists are dental specialists who have extensive training in oral health issues relating specifically to children. Primary ("baby") teeth are anatomically different from permanent teeth, and children's mouths and jaws are still developing. Furthermore, children may behave or react to treatments very differently than adult patients. As a result, children's oral health problems are often treated differently than those of adults. As a board-certified pediatric dentist, Dr. Lin has extensive knowledge of child-specific dental issues. 

In addition, our office was designed with children’s comfort in mind. We have TV screens on the ceiling to help your child stay relaxed and entertained during cleanings and treatments, and our reception area has child-friendly activities to keep your little ones occupied while waiting.

Check out our article to learn more about the differences between a pediatric dentist and a family dentist.

At what age does my child first need to see a dentist?

Earlier than you might think! The CDC, the American Academy of Pediatrics, the American Academy of Pediatric Dentistry and the American Dental Association all recommend bringing your baby for a dental checkup no later than your child's first birthday. To learn why, see our article on when to make your child's first dentist appointment.

My baby is having trouble nursing and I’ve been told it’s due to tongue tie. Can you help?

Dr. Lin and his team will work closely with your lactation consultant and/or pediatrician to determine if your child will benefit from tongue tie release. Most breastfed infants with tongue tie will see an improvement in feeding the same day of the procedure.

What should I use to clean my baby’s teeth?

Brush your baby’s teeth twice a day with a soft-bristled toothbrush with a small head. Apply a thin coating of toothpaste to the brush, place the brush at a 45-degree angle and gently brush in a circular motion.

Dr. Lin will discuss proper brushing technique with you at your first appointment to help you feel comfortable and confident about brushing. You can also check out our article on brushing babies' teeth for additional tips.

My child is teething. What can I do to make him/her more comfortable?

Rubbing sore gums gently with a cold washcloth can help soothe them. Teething toys can also help; we recommend using teethers made from solid rubber or food-grade silicone.

See our article on teething for information about teething remedies to avoid.

Since baby teeth are going to fall out anyway, why does my child need to get fillings for cavities on his/her baby teeth?

Primary teeth (“baby teeth”) are extremely important. They help children speak clearly and chew properly, and they help permanent teeth come in correctly. Failure to properly care for primary teeth can result in pain, infection, premature loss of teeth, and impairment of overall health. It is critical to keep your child’s primary teeth clean and to seek treatment for any cavities in order to protect your child’s oral and overall health.

For more information on what can happen if you let cavities in baby teeth go untreated, see our article on early childhood caries.

Are thumb sucking and pacifiers bad for my child’s teeth?

It is completely normal for very young children to suck on their fingers or pacifiers. Most children naturally outgrow the habit on their own. However, continuing to suck on fingers or a pacifier for a long period of time can result in crowded, crooked teeth or bite issues. If your child is still sucking on his/her fingers or a pacifier past the age of three, behavioral modification techniques or an intraoral appliance may be recommended.

For more information, see our articles on the dental effects of thumb sucking and pacifiers.

How can I protect my child’s teeth when he/she is playing sports?

Make sure your child always wears a mouthguard when playing sports! An athletic mouthguard is a soft plastic appliance worn over the upper teeth that helps protect the teeth, lips, cheeks and gums against sports-related injuries. A custom-made mouthguard, fitted by your child’s dentist, offers the best protection and comfort for your child.

Is my child getting enough fluoride?

Fluoride has been shown to strengthen teeth and reduce the risk of getting cavities. Teeth are exposed to fluoride through both systemic and topical sources. Systemic sources include fluoride from community water and certain other beverages and food. Topical sources include fluoride toothpaste, rinses and gels. Dr. Lin can work with you to determine the appropriate topical fluoride exposure for your child.